Channels on YOBI are platforms or modes of communication integrated with YOBI for efficient business communication. Channels help you connect with your customers from one single platform, providing seamless interaction with users across multiple platforms like Phone, Facebook, Instagram, and Twitter.
1. Phone Number #
YOBI Business Phone Number Integration
YOBI allows you to communicate directly with customers through its integrated business phone number. You can send and receive text messages and even make and receive calls without leaving the YOBI interface. Further, this feature comes AI-enhanced, providing call transcriptions, summaries, and sentiment analysis to give you a deep understanding of your customer interactions.
Key Features:
- Send and receive text messages.
- Make and receive calls.
- AI-enhanced features provide transcriptions and summaries of calls.
- Sentiment analysis for insightful understanding of customer interactions.
- Maintain a record of all conversations.
- Operate from anywhere with internet access.
2. Facebook and Instagram #
Facebook and Instagram Integration
Integrate your business Facebook and Instagram accounts with YOBI. Now you can send and receive business page messages via YOBI interface, making it easy for you to engage with your followers on both platforms.
Key Features:
- Manage your Facebook business page messages.
- Handle your Instagram business account messages.
- Unified platform for easy management and quick response.
3. Twitter #
Twitter Integration
YOBI enables you to send and receive Twitter direct messages from your business Twitter account without leaving the YOBI interface. This integration provides a unified communication platform to efficiently manage your Twitter direct messages.
Key Features:
- Send and receive direct messages.
- Track conversations and engagement.
- Easy-to-use interface integrated with YOBI.